Ordering and Delivery
Create your custom made teamwear.
We aim to make ordering and delivery as simple as possible, so you receive the right order, first time, every time. Please read the following guidance to help with your order.
How to Order
1. DESIGN/ENQUIRE
Create your design using our Kitbuilder, or let us design one for you. Call or send an Enquiry to our team.
2. ORDER
Approve your teamwear designs and place your order via email [email protected].
3. MANUFACTURE
Our manufacturing lead time is currently 4-6 weeks from your final confirmation of your order.
4. DELIVERY
On completion, we will make sure your order gets to you promptly via your chosen delivery method.
Returns
All our orders are individually custom-made for you, which means every order must be place in writing, or ordered through your club shop (*please ask for details). Once your order has been placed and confirmed, an order can not be cancelled or amended.Please note this does not affect your statutory rights.
We pride ourselves on delivering the highest quality and customer service, and all items are inspected before dispatch. If you discover a problem with your order please inform us immediately. Any items with manufacturing defects will replaced immediately at no extra cost to yourself. Please refer to our T&C’s for our full Returns Policy.
If you have any queries or need further help, please do not hesitate to contact our brand manager by email on: [email protected].
FAQs
- Q. We need a new supplier. Can Invictus reproduce our existing club kit?
Here at Invictus we can reproduce any design by making a few adjustments essential for copyright law.
- Q. Can Invictus use the embroidered badge on my shirt, it's the only logo we have available?
We can reproduce your logo from whatever sample you can provide. There may be a small one-off cost to have it re-drawn. Send us what you have, we will discuss the details with you, and provide a personalised quote.
- Q. Our members range from petite to plus-sizes, will your clothes sizes accommodate everyone?
Our sizing charts cover a comprehensive range of sizes, from children, up to 8XL.
- Q. A new member has joined us. We have already received our order, can you supply one extra shirt?
Yes, we don’t have any minimum order amounts, so you have complete freedom to order whatever quantities you need.
- Q. How will I see my design after placing my order?
A member of our team will speak to you and make sure we understand your requirements. Then our highly creative design team will get to work and provide you with your design via email on a full-colour PDF file.
- Q. Can my design be altered?
Yes, we can make as many changes to your design as necessary, until you are happy with it. Normally 2-3 revisions are sufficient to get everything ready for your approval.
- Q. How do I make sure we order the correct sizes?
Our sizing charts are tried-and-tested across our full range of suppliers, so we will ensure you order the correct sizes. Supplier sizes do vary, so we always insist all your members follow our guidance. You can also place a Sizing Order for your members to try on if you prefer.
- Q. I have an order in production, can I change one of the sizes?
Sorry, once we have processed your order it is not possible to amend the quantities, design, or sizes. Please make sure you are happy with your order before approving it.